At Greenzy Sales Store, we’re as committed to delivering your plants safely as we are to helping them thrive in your garden. Whether you’re planting delicate Anemones or majestic Birch Trees, we want your gardening experience to be as smooth as our delivery service.
Shipping Information
Order Processing & Delivery Timelines
- Order Processing: 1-2 business days
- Standard Shipping:
- Carrier: DHL or FedEx
- Delivery time: 10-15 days after dispatch
- Shipping fee: £12.95
- Free Shipping:
- Available for orders over £50
- Carrier: EMS
- Delivery time: 15-25 days after dispatch
Note: We ship worldwide except to certain remote areas and parts of Asia.
Our Returns & Exchanges Promise
We understand that sometimes plants don’t arrive in perfect condition – that’s why we offer a 15-day return window for damaged, diseased, or incorrectly shipped items. However, due to their perishable nature, we cannot accept returns for healthy plants that have been correctly delivered.
Non-Returnable Items
To protect both our plants and customers, we cannot accept returns for:
- Healthy, correctly delivered live plants (including all trees, shrubs, and perennials)
- Plants that have been planted or improperly cared for after delivery
- Personalized items
- Final sale items
This policy applies to all our plants including Cherry Blossom Trees, Blueberry Plants, Apple Trees, Citrus Trees, and Bamboo.
How to Return an Item
Follow these simple steps if your Dahlias arrive damaged or you received the wrong Agapanthus:
- Contact Us: Email [email protected] within 15 days of receiving your order. Include:
- Your order number
- Reason for return
- Photos of damaged items (if applicable)
- Wait for Approval: Our team will review your request within 2 business days and provide return instructions if approved.
- Package Carefully: For returnable plants, use original packaging if possible and secure them properly.
- Ship Back: Send the package to our nursery at:
Greenzy Sales Store
21 Paradise St
Liverpool, GB L7P 6VZ Use a trackable shipping method – we recommend keeping your receipt.
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- For exchanges, we’ll ship the replacement once the return is received
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Greenzy Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Product(s) to return: [List product names, e.g., “1 Agapanthus plant”]
Reason for return: [Please describe the issue]
Preferred resolution: [Refund/Exchange – if exchange, specify preferred replacement]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Damaged or Incorrect Items
If your Apple Trees arrive damaged or you received the wrong variety of Delphinium:
- Contact us within 48 hours of delivery
- Include photos of both the damaged product and its packaging
- We’ll arrange for replacement or refund
For any questions about whether those Echinacea would suit your garden better, or to discuss our shipping options, please contact our friendly team at [email protected].
Happy gardening!
The Greenzy Team