Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website (text, images, logos, product descriptions) is the property of Greenzy Sales Store and protected by intellectual property laws. You may not:

• Reproduce, duplicate, or copy any content without our express written permission
• Use our plant varieties or cultivation techniques for commercial purposes
• Create derivative works based on our website content

2. Product Information

2.1 Plant Descriptions

We take great care in describing our plants (including Acer Trees, Agapanthus, Fruit Trees, and Perennials) accurately. However:

• Plant sizes are estimates and may vary slightly
• Seasonal variations may affect appearance at time of delivery
• Flowering times depend on local growing conditions

2.2 Product Availability

All plants are subject to availability. We reserve the right to:

• Limit quantities due to seasonal stock levels
• Substitute similar varieties if necessary (we will contact you first)
• Cancel orders if plants fail our quality checks

3. Ordering Process

3.1 Placing an Order

When you place an order, you:

• Agree to pay the full amount including any applicable taxes and shipping
• Confirm all provided information (address, contact details) is accurate
• Acknowledge that some plants may have shipping restrictions

3.2 Order Confirmation

After placing your order, you will receive:

• An immediate email acknowledgment
• A follow-up confirmation once your order is processed (within 1-2 business days)

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing Policy

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.

4.3 Payment Security

All transactions are processed through secure payment gateways. We do not store your full payment details on our servers.

5. Shipping Policy

5.1 Delivery Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx (10-15 days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

Note: We cannot ship to certain remote areas and parts of Asia.

5.2 Delivery Responsibilities

Once plants leave our nursery, responsibility transfers to you. Please:

• Inspect plants immediately upon delivery
• Provide suitable planting conditions promptly
• Contact us within 48 hours for any transit damage

6. Returns and Refunds

6.1 Our Guarantee

We offer a 15-day return window for:

• Damaged or diseased plants
• Incorrectly shipped items

6.2 Non-Returnable Items

For plant health reasons, we cannot accept returns for:

• Healthy, correctly delivered plants (all trees, shrubs, perennials)
• Plants that have been planted or improperly cared for
• Personalized or final sale items

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details and photos
2. Wait for our approval (within 2 business days)
3. Return items in original packaging to: Greenzy Sales Store, 21 Paradise St, Liverpool, GB L7P 6VZ

Refunds are processed within 5-7 business days after we receive and inspect returns.

7. Customer Responsibilities

7.1 Plant Care

By purchasing our plants, you agree to:

• Research proper care requirements for your climate
• Plant according to our guidelines
• Comply with any local planting regulations

7.2 Legal Compliance

You must ensure:

• Purchased plants are legal in your area
• You have necessary permissions for planting (especially trees)
• You comply with all import regulations if shipping internationally

8. Liability Limitations

8.1 Our Responsibility

Greenzy Sales Store is not liable for:

• Plants damaged after delivery due to improper care
• Local growing conditions affecting plant health
• Delays caused by shipping carriers or customs
• Incorrect plant selection for your location

8.2 Maximum Liability

Our maximum liability is limited to the purchase price of the affected plants.

9. General Provisions

9.1 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

9.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

9.3 Contact Information

For questions about these terms, please contact:

Greenzy Sales Store
21 Paradise St
Liverpool, GB L7P 6VZ
Email: [email protected]